Information Technology Services

KCG is a leading provider of technical and IT staff augmentation solutions. We understand the ever increasing need for talented IT professionals in the development of new technologies. KCG is in business to help you maintain your competitive advantage by cost-effectively delivering highly skilled consultants when and how you need them most.
Before commencing the procurement of a new application or website it is important to develop a specification that is agreed and supported by all areas of the organization. Our consultants have extensive business experience and can work with you and your stakeholders to identify and document requirements and help you to evaluate and prioritize conflicting needs.

IT Infrastructure & Management

Do it yourself? Out-source? Deciding how to provide, support and manage your IT infrastructure is a continuing challenge for organizations of all sizes. With recommendations (often conflicting) coming thick and fast from both your internal staff and your prospective or incumbent suppliers it is often difficult to obtain an objective view. Some of the services we are currently providing to the various clients include: 1. Assessment of server virtualization proposal
2. Review of IT Infrastructure Strategy
3. Selecting a small VOIP telephone exchange
4. Business continuity planning
5. Selecting an outsource partner

IT Procurement

Procurement of IT stuff can be a challenging process and good advice and a robust procurement process can reduce your purchasing costs significantly while also ensuring that the item you procure is actually what you need and is fit for purpose. That there are no hidden costs and that what you end up paying over the life of the item is what you thought it was going to be. Some of the services we offer include the following,
6. Requirements Gathering
7. Product Selection
8. Procurement Management
9. Client-side Representation
10. Contractual and Legal Guidance
11. Development of SLA’s

Project Management

KCG understands the need to have an accurate and shared Understanding of the project goals and we achieve this through Structured requirements-gathering involving sponsor and stakeholders in a process that is inclusive and participatory.
For all projects we work in close partnership with our clients’ management teams, helping them to shape and implement their ideas. By taking the time to develop a clear understanding of the goals and objectives surrounding our clients’ requirements, we provide better solutions that are more robust to the effects of change and scalability.

Hosting Services

KCG offers a range of flexible web site hosting, application hosting and Data Center services
1. Managed web and server hosting
2. Data-centre

IT Support Services

IT supports services - including server procurement, installation and management. We also provide customer service facilities with call-handling scripted and branded to your requirements.
3. Support services
4. Customer services and data entry

Platform BPO Solutions

KCG is the first Kenyan company to provide, implement and support infrastructure that runs BPO and Call centres and the supporting CRM applications. We offer 24 hr support services through our professional and dedicated personnel.

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